startups
The following are notes from a role and time when I was leading customer research efforts for a startup, through group discussions and 1:1 interviews. I might rewrite them into a more comprehensive post at some point, but decided to prioritize “published” over “polished” for now, so please excuse
startups
Four Fundamentals of Good Product Feedback Loops 1. Receptiveness 2. Responsiveness 3. Results 4. Recognition Organizations often foster community to facilitate feedback loops between customers and product teams. In a feedback loop, customers report bugs (in software), request new features, and provide other input relevant to the maintenance and development
community
Doing B2B sales and marketing? Your community team can help. Here are five ways Sales and Marketing teams can partner with their colleagues in Community to drive B2B engagement and growth. Awareness - Build brand visibility through direct interactions (online and in-person) that help you understand specific customer problems and